Our talented Surveillance Supervisor will be in charge of analyzing situations and behaviors in gaming rooms, detecting anomalies that are contrary to gaming rules and internal procedures as well as protecting company assets and revenues and conducting investigations into suspicious activity.
Main responsabilities:
- Analyze situations and behaviors in playrooms
- Analyze a tape recorded by isolating the relevant facts
- Anticipate failures and incidents
- Decoding the meaning of an image or a sound
- Detect the pipes and conduct contrary to the rules games or internal procedures
- Maintain an active waking state over a long period
- Respond in real time
- Follow the evolution of a situation or behavior
- Organize and schedule the work of the team
- Use proper equipment and keep it in working condition
- Monitoring the enforcement gaming by customers and employees
- Control of smooth games
- Inform management in case of dispute incident or malfunction
- Monitoring of one or several playrooms
- Monitoring of rooms with screens control
Requirements:
- Previous Gaming experience of at least Pit Boss level or equivalent
- Ability to adapt to the diversity of businesses, customers and variations flow of activity.
- Ability to adapt to work in a confined environment.
- Good Experience in Casino
- Excellent French and English
- Team Management
- Animation, coaching and team training
- Detecting declines in vigilance of the team
- Demonstrates leadership skills
- Decision Making Skills
Our talented Shift Manager will oversee all gaming and slot machine operations. supervise his/her team and ensure that the offer is sufficiently complete and diversified. In charge of checking the equipment, he/she establishes the equipment maintenance schedule and ensures that no technical problems can affect access to the games for customers. In addition, He/she ensures that the law is properly applied and that safety and security standards are respected. In the absence of the manager, he/she supervises the operation.
Main Responsabilities:
- Representation of the casino management
- Control of the sincerity and regularity of the games.
- Welcoming customers.
- Informing, advising and guiding customers.
- Implementing promotional and/or entertainment activities.
- Building customer loyalty: invitations, gifts, loyalty cards
- Management of your team: direction, animation, information
- Handling complaints (from staff and customers)
- Controlling the management of games: auditing accounts, financial analysis
- Prevention of gaming abuse.
Requirements:
- Solid experience in gaming
- Managerial, logistical and technical skills
- Excellent communication and information tools skills
- Good interpersonal and writing skills
- Practice of foreign languages (English & French)
Nous recrutons un Stagiaire RH H/F.
Profil:
- Étudiant(e) d’une grande école de Management ou grande université avec une spécialisation RH.
- Vous êtes proactif, organisé, autonome et vous possédez un excellent relationnel.
Missions:
- Identifier les profils et candidats potentiels,
- Réaliser des pré-qualifications téléphoniques des candidats et organiser des entretiens.
- Mettre à jour les bases de données candidats et salariés.
- Réaliser des tâches de gestion administrative du personnel: gestion des dossiers personnels des salariés, suivi administratif (établir les contrats de travail, documents administratifs…)
D’autres missions pourront se présenter en fonction de vos capacités d’apprentissage et de votre motivation.
Disponibilité: immédiate
Durée: 2 mois ou plus
Où: El Jadida
Nous recrutons un Chargé de clientéle (H/F) qui va assurer un excellent niveau d’accueil et de service en maintenant une satisfaction élevée de la clientèle.
Missions:
- Assurer un accueil chaleureux aux clients.
- Comprendre et définir les besoins du client.
- Conseiller, informer et diriger les membres du club.
- Traiter tous les processus d’hébergement, F&B, les demandes de réservation de service de limousine, les changements et les annulations reçues par téléphone ou par courriel.
- Gérer un volume élevé des appels téléphoniques internes et externes.
- Traiter toute sorte de demandes et réclamations de nos clients.
Profil:
- Bac+2 en reception ou équivalent
- Excellente communication (Français & Anglais)
- Bonne présentation, rigueur et dextérité
Nous recrutons un Assistant clientèle (H/F) qui va assister la clientèle présente dans la salle des jeux, les accompagner, les diriger, répondre à leurs questions et les servir lors d’une demande ou du déclenchement d’un Jackpot ou un paiement Manuel.
Missions:
- Assister les clients
- Faire le lien entre les clients MAS et le service Food & Bev.
- Aider les clients à comprendre les machines à sous avec une connaissance parfaite des différents jeux et tables de paiement.
- Faire les paiements et jackpots selon les procédures en vigueur.
- Assister les techniciens pour résoudre les pannes mineures et faire la maintenance des machines à sous.
Profil:
- Bac+2 en reception ou équivalent
- Excellente communication (Français & Anglais)
- Bonne présentation, rigueur et dextérité
We are on the lookout for an experienced Online Manager to join our team at our luxury Resort developed by Kerzner International group, designed to create amazing experiences and everlasting memories!As an Online Manager you are in charge of planning and managing marketing campaigns that promote our Resort’s brand, products and services by implementing and monitoring them across all digital networks.
Your responsibilities will also include but not be limited to:
- Use of Sitecore Content Management System (CMS) and other proprietary CMS’s to update and maintain all Online web content
- Manage, generate, edit, publish and share content on digital channels
- Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
- Oversee content creation for assets to be distributed across website, blog, social media, email, digital advertising, and more.
- Collaborate with internal customers and in-house Creative team on content creation and content ideas to meet business objectives for specific audiences and countries
- Continually look for new ways to produce engaging, scalable content
- Closely collaborate with the in-house Creative team to guide and produce high quality content.
- Manage brand online reputation, monitor blogs and forums for brand mentions and compile data to understand brand sentiment
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) to colleagues and management
- Manage and escalate all technical issues with brand website to corporate support
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorm new and creative growth strategies
- Plan, execute, and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize user experience
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Instrument conversion points and optimize user funnels
- Lead, train and collaborate with team to meet company goals and objectives
- Collaborate with agencies and other vendor partners
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Requirements:
- Experience in international marketing, hospitality industry preferred
- Experience using graphic design (Photoshop)
- Strong Google Analytics skills
- Strong technical computer skills – Microsoft Office
- Excellent document and presentation skills
- Excellent Communication skills
- Strong online content writing skills
- Mobile and digital guest centric approach
- Detail orientated, investigative, self starter and persistent
- Ability to negotiate with multiple vendors, business owners and agencies
- Strong attention to detail and an eye for design
- Ability to establish new systems, track promotions and provide reports
- Should have a portfolio to demonstrate examples of previous work
- High level of experience in data analysis techniques
- Strong experience in measuring and providing analysis of online marketing campaigns
- University degree in marketing preferred