Nouvelles Offres d’Emploi chez Mazagan Beach & Golf Resort
La réussite et la croissance d’une entreprise tiennent aux hommes et aux femmes qui la composent. Tous ensemble, avec nos personnalités, nos compétences et nos expériences, nous faisons la richesse de notre resort
L’hôtellerie est un secteur dans lequel les rapports humains sont le cœur de notre métier
Développé par le groupe Kerzner International qui a mis son expertise et son savoir-faire au service de ce superbe complexe touristique, le Mazagan Beach & Golf Resort est une destination du Maroc, unique et authentique
Premier établissement et emblème d’une marque que le prestigieux groupe hôtelier a créé, il inaugure un concept inédit qui sera décliné à travers le monde
Nos valeurs clés
Kerzner International et Mazagan Beach & Golf Resort partagent des valeurs communes
- Émerveiller le client
- Développer des personnes passionnées et impliquées
- Rechercher continuellement la perfection
- Réaliser des résultats performants et durables
Sous Chef
Au Mazagan, nous personnalisons chaque aspect du séjour de nos invités afin de les ravir et de leur faire découvrir l’attrait de la magie marocaine. Le Mazagan Beach & Golf Resort est une destination véritablement magique, un lieu où la grandeur se conjugue avec la générosité. Il propose un éventail incroyable d’activités et de divertissements pour toute la famille sur les rives de l’Atlantique
Nous recrutons un talentueux sous chef qui participera à l’élaboration de nouveaux plats et de nouveaux concepts selon les instructions de son sous-chef exécutif et directeur culinaire
Responsabilités clés
- Diriger l’équipe de cuisine en place et coordonner le travail de tout le personnel sous sa responsabilité
- Participer à la préparation des plats et à l’élaboration des menus
- Veiller au respect des règles d’hygiène
- Assurer la gestion des achats, des stocks et des inventaires de sa cuisine
- Assurer l’analyse et gestion des coûts (contrôle des ratios, fiches techniques)
- Animer les réunions pré et post service (briefing et débriefing)
- Recueillir les besoins en formation (techniques culinaires…)
- Maintenir un haut niveau de concentration sur l’équipe en faisant preuve de coopération et de soutien envers vos collègues dans la poursuite des objectifs de l’équipe
Profil
- Un diplôme en restauration et cuisine ou équivalent
- 3 ans d’expérience dans un poste similaire dans un hôtel de luxe
- Bonne communication
- Bonnes compétences bureautiques
Executive Sous Chef
Nous sommes à la recherche d’un Sous-chef Exécutif expérimenté pour notre Resort unique conçu par Kerzner International Group pour offrir des expériences exceptionnelles et des souvenirs éternels
Profil
- Diplome de cuisine (4 ans ou plus)
- 4 ans d’expérience dans le même poste
- Bonne communication Français et Arabe. l’anglais est un plus
- Orienté service, auto-organisé
- Bonne connaissance de l’informatique (Microsoft)
- Connaissance de Micros et Opera est un avantage
Surveillance Supervisor
Our talented Surveillance Supervisor will be in charge of analyzing situations and behaviors in gaming rooms, detecting anomalies that are contrary to gaming rules and internal procedures as well as protecting company assets and revenues and conducting investigations into suspicious activity
Main responsabilities
- Analyze situations and behaviors in playrooms
- Analyze a tape recorded by isolating the relevant facts
- Anticipate failures and incidents
- Decoding the meaning of an image or a sound
- Detect the pipes and conduct contrary to the rules games or internal procedures
- Maintain an active waking state over a long period
- Respond in real time
- Follow the evolution of a situation or behavior
- Organize and schedule the work of the team
- Use proper equipment and keep it in working condition
- Monitoring the enforcement gaming by customers and employees
- Control of smooth games
- Inform management in case of dispute incident or malfunction
- Monitoring of one or several playrooms
- Monitoring of rooms with screens control
Requirements
- Previous Gaming experience of at least Pit Boss level or equivalent
- Ability to adapt to the diversity of businesses, customers and variations flow of activity
- Ability to adapt to work in a confined environment
- Good Experience in Casino
- Excellent French and English
- Team Management
- Animation, coaching and team training
- Detecting declines in vigilance of the team
- Demonstrates leadership skills
- Decision Making Skills
Shift Manager (MCD)
Our talented Shift Manager will oversee all gaming and slot machine operations. supervise his/her team and ensure that the offer is sufficiently complete and diversified. In charge of checking the equipment, he/she establishes the equipment maintenance schedule and ensures that no technical problems can affect access to the games for customers. In addition, He/she ensures that the law is properly applied and that safety and security standards are respected. In the absence of the manager, he/she supervises the operation
Main Responsabilities
- Representation of the casino management
- Control of the sincerity and regularity of the games.
- Welcoming customers
- Informing, advising and guiding customers
- Implementing promotional and/or entertainment activities
- Building customer loyalty: invitations, gifts, loyalty cards
- Management of your team: direction, animation, information
- Handling complaints (from staff and customers)
- Controlling the management of games: auditing accounts, financial analysis
- Prevention of gaming abuse.
Requirements
- Solid experience in gaming
- Managerial, logistical and technical skills
- Excellent communication and information tools skills
- Good interpersonal and writing skills
- Practice of foreign languages (English & French)
Manager Online
We are on the lookout for an experienced Online Manager to join our team at our luxury Resort developed by Kerzner International group, designed to create amazing experiences and everlasting memories!As an Online Manager you are in charge of planning and managing marketing campaigns that promote our Resort’s brand, products and services by implementing and monitoring them across all digital networks
Your responsibilities will also include but not be limited to:
- Use of Sitecore Content Management System (CMS) and other proprietary CMS’s to update and maintain all Online web content
- Manage, generate, edit, publish and share content on digital channels
- Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
- Oversee content creation for assets to be distributed across website, blog, social media, email, digital advertising, and more.
- Collaborate with internal customers and in-house Creative team on content creation and content ideas to meet business objectives for specific audiences and countries
- Continually look for new ways to produce engaging, scalable content
- Closely collaborate with the in-house Creative team to guide and produce high quality content.
- Manage brand online reputation, monitor blogs and forums for brand mentions and compile data to understand brand sentiment
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) to colleagues and management
- Manage and escalate all technical issues with brand website to corporate support
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorm new and creative growth strategies
- Plan, execute, and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize user experience
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Instrument conversion points and optimize user funnels
- Lead, train and collaborate with team to meet company goals and objectives
- Collaborate with agencies and other vendor partners
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Requirements:
- Experience in international marketing, hospitality industry preferred
- Experience using graphic design (Photoshop)
- Strong Google Analytics skills
- Strong technical computer skills – Microsoft Office
- Excellent document and presentation skills
- Excellent Communication skills
- Strong online content writing skills
- Mobile and digital guest centric approach
- Detail orientated, investigative, self starter and persistent
- Ability to negotiate with multiple vendors, business owners and agencies
- Strong attention to detail and an eye for design
- Ability to establish new systems, track promotions and provide reports
- Should have a portfolio to demonstrate examples of previous work
- High level of experience in data analysis techniques
- Strong experience in measuring and providing analysis of online marketing campaigns
- University degree in marketing preferred
Technicien Machines à sous
Nous recrutons un Technicien Machines à sous (H/F), qui va assurer la maintenance préventive et corrective des machines à sous (MAS). détecter les pannes, proposer des solutions, contrôler, entretenir, réparer les machines et veiller à leur bon fonctionnement
Responsabilités
- Assurer la maintenance et réparation machines à sous
- Faire le lien entre les clients MAS et le service Food & Bev.
- Aider les clients à comprendre les machines à sous avec une connaissance parfaite des différents jeux et tables de paiement
- Faire les paiements et jackpots selon les procédures en vigueur
- Assister les chargés clientèle pour accueillir, accompagner et diriger les clients
Profil
- Bac+2 en maintenance ou équivalent
- 2 ans d’expérience dans un poste similaire
- Bonne communication (Français ou/et anglais)
- Bonne présentation, rigueur et dextérité
Assistant(e) clientèle MAS
Nous recrutons un Assistant clientèle (H/F) qui va assister la clientèle présente dans la salle des jeux, les accompagner, les diriger, répondre à leurs questions et les servir lors d’une demande ou du déclenchement d’un Jackpot ou un paiement Manuel
Missions
- Assister les clients
- Faire le lien entre les clients MAS et le service Food & Bev
- Aider les clients à comprendre les machines à sous avec une connaissance parfaite des différents jeux et tables de paiement
- Faire les paiements et jackpots selon les procédures en vigueur
- Assister les techniciens pour résoudre les pannes mineures et faire la maintenance des machines à sous
Profil
- Bac+2 en reception ou équivalent
- Excellente communication (Français & Anglais)
- Bonne présentation, rigueur et dextérité
Director, Security
We currently have an exciting opportunity for an experienced Director Security in our unique Resort designed by Kerzner International Group to offer amazing experiences and everlasting memories
As a Director Security you are responsible to protect guests, employees and company assets, ensuring all Resort properties are adequately secured. Also responsible for activity reporting investigating and recording, ensure compliance with all security standards, legal and statutory requirements
Your responsibilities will also include but not be limited to
- Direct and coordinate the activities of the security team to provide services that are above and beyond for customer and colleagues satisfaction
- Establish and maintain crisis management, contingency planning and policies & procedures
- Monitor team performance through continuous learning and development
- Assist operations to acheive their activities and events in a secure and safe environment
We are looking for a Security Director with at least 5 years of relevant experience in a similar role. Fluency in French and English with solid knowledge of local legislation. A high level of integrity and the capability to follow rules and procedures without compromises are essential
Director Sales & Marketing
As a Director of Sales & Marketing, you will work closely with the General Manager to establish and drive all sales, reservations, marketing, communications, promotional and product development programs, targeted toward existing and new markets for Mazagan Beach & Golf Resort, with full accountability for achievement of annual revenue budget
Main responsibilities
- Develop and implement annual commercial plan to achieve annual business objectives
- Lead, manage and monitor all day-to-day sales and marketing activities with focus on developing strategic value-based outcomes that enable achievement of sales objectives
- Lead the preparation of regular business reports including monthly reports, annual goals and targets, sales and marketing budget, forecasts and other reports as required
- Monitor the achievement objectives and goals and takes appropriate action to correct shortfalls versus the strategic plan
- Manage and drive all key business segments for the Resort and in close collaboration with Revenue Management
- Establish and maintain relationships with industry influencers and key strategic partners
- Manage key and niche accounts across the main segments and execute account plans to key clients within these segments
- Execute and attend client events, trade shows and sales missions to maintain, build and develop key relationships with clients across domestic, regional and international markets
- Drive and leverage the Kerzner Regional Sales Office (RSO) network to achieve budgeted goals. Track and measure productivity of key accounts working with RSOs to develop sales programs and initiatives
- Oversee on-property marketing, communications and sales activities ensuring brand quality
- Understand and contribute to overall revenue management initiatives and strategies to ensure every revenue opportunity is maximized
- Oversee and evaluate market research and adjust marketing strategy to meet changing market and competitive conditions
- Develop and establish an experienced and successful team. Ensures a challenging and exciting environment to encourage full career development and personal growth
- Ensures that all policies and procedures as well as company standards are in place and functioning effectively, and contracts are set in accordance with the legislation and the company standards
- Provide proper collateral and information vehicles to keep customers informed an updated on the Resort
- Supports the company business processes, corporate and the Resort goals and contributes the enhancement of customer value
- Grow relationships at the appropriate levels, both internally and externally that enable the development and advancement of sales initiatives
Requirements
- Minimum of five years’ experience in similar role in the luxury hotel industry
- High degree of commercial awareness and hotel initiative
- Strong knowledge of the principles and practices within the sales/marketing/hospitality profession
- Proficiency in MS Office and property management systems
- Strong media, presentation and computer skills
- Fluency in both English and French written and spoken, other languages will be a plus
- Outgoing and extrovert with high level communication skills
- Strong influencing, negotiating and interpersonal skills
- Business planning skills and budget management skills
- Strong statistical analysis and business case development
Manager Marketing
We currently have an exciting opportunity for an experienced Manager Marketing in our unique Resort designed by Kerzner International Group to offer amazing experiences and everlasting memories!
We are looking for a talented Manager Marketing who will be responsible for helping on the implementation of the overall marketing strategy and for maximizing the hotel’s revenues by developing programs to increase occupancy and make profitable use of the resort facilities
Main responsibilities are not limited to
- Design and implement the marketing plans and supports in their subsequent development and execution
- Implement new strategies including digital, to achieve the goals of the marketing units dedicated thereby enabling growth of business
- Work closely with sales, and operations to initiate new ideas and activations to promote products and services
- Work closely with sales, F&B, Spa, Golf and Activities to initiate new ideas and activations to promote productsand services
- Negotiate with the media agents and assists in developing marketing strategies
Requirements
- High degree in Marketing or related field
- Minimum of 5 years of experience in a similar role, within a Hotel
- Excellent English & French
- Good organizational and planning skills